Specific insured events
Depending on the policy, cover may include glass breakage, theft, storms, hail, flooding and certain animal or natural-hazard damage. The agreed policy terms always determine cover.
Comprehensive insurance · Heilbronn / Nordheim
Assessment of comprehensive insurance claims in Heilbronn and Nordheim.
With a claim under your own partial or comprehensive motor insurance, the terms of your policy determine how the inspection takes place. Kfz-Gutachter Boxenstopp in Nordheim near Heilbronn can inspect and technically check the damage. Before commissioning your own assessor, ask your insurer whether that report is permitted and its costs will be covered.
Kfz-Gutachter Boxenstopp in Nordheim near Heilbronn – inspections at our premises or at the vehicle's location by arrangement.
Check your policyClarify partial or full CASCO cover and any requirements.
Report damageTell your insurer about the damage as early as possible.
Agree on the assessmentBefore ordering your own report, clarify the procedure and who pays.
An important distinction
A comprehensive insurance claim is not the same as a third-party claim.
A third-party liability claim concerns compensation from another road user or their insurer. A comprehensive insurance claim, on the other hand, is based on your contract with your own insurer.
Before commissioning your own report:
Check your CASCO terms or discuss the process with your insurer first. Unlike third-party claims where you are not at fault, a CASCO insurer may set requirements for inspection, repairs or workshop choice.
Partial & comprehensive cover
Which type of motor insurance applies?
The actual cover depends on your policy. The examples below are only general guidance.
Additional cover for accident damage
In addition to partial cover, full comprehensive insurance typically covers accidents you cause yourself and vandalism. Deductibles, exclusions and the individual policy terms also apply.
Before the inspection
Clarify these three points first.
This helps avoid a situation in which a useful technical inspection conflicts with your insurer's required claims procedure.
Report damage to your insurer
Report the CASCO claim promptly and comply with the reporting and cooperation duties in your policy.
Clarify assessor requirements
Ask whether the insurer appoints an assessor or accepts and pays for a report you commission yourself.
Check approved workshops
If your policy requires an approved repair shop, it may restrict where and how repairs are performed.
Important: your insurer's CASCO requirements.
For partial and full CASCO cover, assessment, repair-shop restrictions and reimbursement depend on your individual policy. Before ordering your own report, clarify whether and under what conditions the insurer will cover its cost.
Once the assessment is agreed
How Boxenstopp inspects the damage.
Once it is clear that our inspection is appropriate and consistent with the planned insurance settlement, our process is as simple as on our other pages.
Report damage
By phone, WhatsApp, email or our damage report form.
Inspect the vehicle
In Nordheim or, by arrangement, where the vehicle is located.
Evaluate the damage
We bring together damage photographs, vehicle details and the necessary calculation data.
Receive your report
Once completed, you receive the report; we agree with you how it will be used.
Technical inspection
More facilities at our Nordheim location.
When external visual inspection is not enough, additional technical facilities are available on site.
Vehicle liftMake the underbody and lower areas accessible.
Wheel alignment measurementCheck axle and suspension geometry where appropriate.
Vehicle diagnosticsInclude electronic systems in the inspection where needed.
Component removalAccess and document hidden damage where necessary.
Frequently asked questions
Questions about comprehensive insurance claims.
Should I contact my insurer before repairing CASCO damage?
Yes. Notify your insurer promptly and follow your policy terms, particularly any approved-workshop or inspection requirements. Check which steps the insurer requires before repairs begin.
Can I choose my own assessor for a CASCO claim?
This cannot be answered as generally as for third-party liability claims. For CASCO damage, the choice of assessor and the inspection procedure depend on the policy terms. Your insurer may decide whether and by whom damage is assessed.
Who pays the assessor for a CASCO claim?
This depends on your policy and arrangements with the insurer. Clarify cost coverage before commissioning a report at your own expense.
What does an approved-workshop requirement mean?
If you agreed to an approved-workshop clause, your policy may require repairs to be carried out by specified partner garages or subject to certain conditions. Check before work begins.
What should I do after hail or storm damage?
Document the damage and notify your insurer promptly. The insurer may decide how and by whom it is assessed. When many vehicles are damaged by hail, insurers sometimes arrange group inspections.
Can Boxenstopp still perform technical checks?
Yes. Once the procedure has been agreed with your insurer and is compatible with your policy, we can inspect the damage in Nordheim or at the vehicle's location by arrangement. Additional technical facilities are available at our premises.
CASCO claim in Heilbronn or nearby?
Once your insurer's requirements are clear, we can arrange the damage inspection and assessment.